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FAQs

Peru And Arts General F.A.Q.

Verified By Visa F.A.Q.

You’ll receive instructions after your purchase for make the payment with Verified by Visa program.


What countries can I buy from?

You can make purchases from several countries. Virtually anywhere in the world.

What is the maximum and minimum amount to purchase?

The maximum weight of each order should be 20 Kg. or less. Our system will not allow to making orders with weight superior to the established.

I do not want to pay using a credit card. Is there another way to purchase your products?

Besides a credit card, you can pay your order with 2CheckOut, Moneybookers, PayPal the world's most loved way to pay and SafetyPay (only available for Peru). Nevertheless, please consider that a credit card payment is done through a reliable and secure server.

How long does it take for my order to arrive?

Depending on the destination it generally takes from 4 to 7 business days for EMS Express Service and 10/30 business days for Standard Shipment. You can track online your shipment with a reference number given to you when your shipment is made.

How are claims made if my order arrives in bad shape?

Please Contact Us and send a full description of damages and pictures if it’s possible (We need all information possible for claim to courier). Remember to open the package in the presence of the carrier and please write down what deficiencies are found. Once the return is made and we verify the deficiency, another order will be sent to you without any cost. The return should be made maximum within the 72 hours after you receive the order.

After receiving my order can I change the products?

Yes, you can change the products but your new order must have the same amount or more. If there is a difference you must pay for it and for all shipping costs. Please Contact Us for your request.

Is my information private and safe?

We use the latest encryption technology and security procedures to always protect your personal data. We also protect your privacy by not renting or selling your name or personal information to any third parties or by send you unwanted junk email.

What can I do if my order is delayed?

This is not frequent but usually the delay is due to customs inspections and/or other customs procedures. Please verify with the authorities in your country if additional documents are required. To track a delayed order please Contact Us.

After I enter my Visa card numbers I return to checkout page

This is because your bank not approve the transaction. There are several reasons for this. We have notice that some US banks not approve payments for Peruvian merchants with VISA cards. So, you have to use a MasterCard card or call your bank for remove the filter (normally banks only remove that filter for 12 or 24 hours) and try again the payment with your Visa card.

What is Verified by Visa?

Verified by Visa is a unique service that uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. Once you activate your card, no one else can use your Visa card number to make a purchase online at any participating stores without your personal password. Verified by Visa is available for most Visa cards from participating financial institutions.

How Verified by Visa works?

This unique service uses personal passwords to help protect Visa credit and debit cards against unauthorized use. Once you activate your card, no one else can use your Visa card at participating online merchants without your personal password.

Verified by Visa is quick and easy to use. When you submit an order at a participating online store your personalized Verified by Visa window appears.

  • Look for your personal assurance message
  • Enter your password
  • Click submit
  • Complete your purchase

Verified by Visa works with just about any device with an Internet connection. There’s no special software to install. Just use a web browser with 128-bit encryption, such as Internet Explorer 6.0 or above, Firefox 8.0 or above, Google Chrome 10.0 or above, Opera 8.0 or above and Safari 4.0 or above. Be sure that Cookies and Java Script are enabled and Pop-up killers are disabled on your computer.

Why should I sign up for Verified by Visa?

Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholders against unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can even happen.

Will I need to apply for a new Visa card to use Verified by Visa?

Verified by Visa is designed to protect the Visa card(s) that you already have. To see if Verified by Visa is available for your card, go to the web page of The financial institution that issued your credit card. If it is possible, affiliate your card to Verified by Visa.

When I enter my Visa card number on the Verified by Visa (visa.com/verified) web site to activate my card, how does Visa protect this information?

Visa takes extensive precautions to secure your card number, and it is only used for the purposes of providing this service. We want you to be assured that your information is properly safeguarded. Payment card information is transmitted using a high level of encryption, and is stored on our secure server behind a firewall to protect against unauthorized access. For more details, see our Privacy Statement. The financial institution that issued your Visa card will have additional privacy and security policies. A link to these policies will be available during activation.

I am not an Internet expert. How easy is Verified by Visa to use?I am not an Internet expert. How easy is Verified by Visa to use?

Verified by Visa is quick and easy to use. When you submit an order at a participating online store, a Verified by Visa window will appear. If you have not activated your Visa card, simply complete the authentication information requested by your card issuer and create a password. After your Visa card is activated, you just enter your password, click submit, and you’re done.

I share the same card number with other family members. How does Verified by Visa work for all of us?

For some card issuers, everyone on your Visa account will need to activate their card and create their own personal Verified by Visa password so that they can shop at participating online stores. Other card issuers activate the card and all account holders use the same password.

Can I use Verified by Visa from any computer?

One of the great advantages of Verified by Visa is that it can work with just about any PC with an Internet connection. There’s no special software to install. Once you activate your card, you simply shop like you used to and your Visa card number is automatically recognized at checkout. Be sure that Cookies and JavaScript are enabled and Pop-up killers are disabled on your computer.